Privacy Policy for Paw House

Last Updated: 5 November 2024

At Paw House, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including when you visit our website, make a booking, or interact with us directly.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

• Personal Information: Such as your name, address, phone number, and email address, which we need for booking and communication purposes.

• Pet Information: This includes information about your pet's health, medical history, vaccination status, and behavioral tendencies, essential for us to provide safe and appropriate care.

• Payment Information: For processing payments, we may collect credit card details or bank information, depending on the payment method.

• Emergency Contact Information: We request emergency contacts to ensure a responsible individual can be reached in urgent situations.

• Technical Data: When you visit our website, we may automatically collect information such as IP address, browser type, device information, and interaction data to improve user experience and enhance website security.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To manage bookings, provide boarding and daycare services, and communicate with you regarding your pet’s stay.

• Health and Safety: To ensure your pet's health and safety, including coordinating with veterinary services in case of emergency.

• Payment Processing: To securely process payments for services rendered.

• Customer Support: To respond to your inquiries, requests, and complaints.

• Marketing and Promotions: With your consent, we may use your contact information to send you promotional materials about Paw House’s services, events, or special offers.

• Website Improvement: We analyze website usage data to enhance our website's functionality and security.

3. Information Sharing and Disclosure

We respect your privacy and only share your information in limited situations, such as:

• Veterinary Providers: In case of emergencies, we may share your pet's medical history with veterinary providers to ensure proper care.

• Service Providers: We may share data with trusted third-party service providers who assist in operating our website, processing payments, or handling bookings. All providers are required to protect your information and may not use it for unrelated purposes.

• Legal Obligations: We may disclose your information when required by law or to protect the rights, property, or safety of Paw House, our clients, or others.

4. Data Security

Paw House takes reasonable measures to protect your information from unauthorized access, alteration, or disclosure. Our security practices include:

• Data Encryption: Sensitive information, such as payment data, is encrypted during transmission using secure protocols.

• Access Controls: Only authorized employees with a legitimate business need are granted access to your information.

• Regular Monitoring: We periodically review and update our security measures to address emerging threats.

5. Data Retention

We retain personal and pet information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Once no longer needed, your information will be securely deleted or anonymized.

6. Your Rights and Choices

You have the following rights regarding your information:

Access and Correction: You may request access to the personal information we hold about you or request corrections to inaccurate data.

Withdrawal of Consent: You may withdraw your consent to receive marketing materials at any time by following the unsubscribe instructions in our communications.

Deletion: In certain cases, you may request the deletion of your personal information. Note that certain data may be retained for legal reasons or legitimate business purposes.

Restrictions: You may request to restrict the processing of certain data under specific circumstances.

To exercise these rights, please contact us at hello@paw.house

7. Use of Cookies and Similar Technologies

Our website may use cookies to enhance your online experience, analyze site traffic, and personalize content. You can modify your browser settings to reject cookies, though this may impact certain website features.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated policy will be posted on our website with the "Last Updated" date at the top. Continued use of our services indicates your acceptance of these changes.